Shipping, Returns, Terms & Conditions
We typically complete your order on the same day or following business day depending on the time of day the order is placed and what the order consists of. Most orders are shipped using USPS or UPS, and you should receive your order within a few business days from the date of your order confirmation.
Most orders are delivered within a few BUSINESS DAYS. Allow additional time for shipments to Alaska, Hawaii and International Orders. Also, allow additional shipping time for back-ordered items and during holidays, as vendor and shipper schedules vary. Delivery time is an estimate and not a contracted date.
Entire orders will be shipped together whenever possible. Splitting orders may require additional shipping charges.
We will begin processing your order at the time you place it. Our system does not permit the addition of items to your order. Any add-on orders will be placed as a secondary order and will be charged shipping according to our shipping policy.
If an item is back-ordered, we will notify you via phone or e-mail and give you a cancellation option. Back-orders will be filled before new orders when the back-ordered items become available.
TERMS AND CONDITIONS
To offer a safe and secure shopping experience, Gilomen Innovations LLC dba Gilomen Innovations has established these online Policies for any user, viewer, or buyer at www.gilomeninnovations.com
Note: Many parts are for off-road use only. As with any racing activity, there are risks at performance modifications. All installations are at the customers own risk. Gilomen Innovations LLC or Gilomeninnovations.com holds no responsibility either implied or otherwise for mechanical, electrical or other failure when using after market performance products. Some items listed are illegal in many states and only for racing vehicles which may never be used on a public highway.
Conditions of USE
Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of Gilomen Innovations or its suppliers/manufactures and is protected by U.S. and international copyright laws. All trademarks, service marks, and trade names of and related to Gilomen Innovations are proprietary to Gilomen Innovations. All other trademarks not owned by Gilomen Innovations or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Gilomen Innovations. Product information such as text, logos, and/or images used to promote products and/or the sale of products have been provided to Gilomen Innovations along with permission to use directly from the supplier or manufacture. Any unauthorized use from other companies of the materials appearing on this site without written permission from the supplier and or manufacture may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. All software used on this site is the property Gilomen Innovations or its software suppliers and protected by U.S. and international copyright laws and may not be reproduced, modified, distributed, transmitted, or republished.
Your receipt of an electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Gilomen Innovations reserves the right at any time after receipt of your order to accept or decline your order for any reason. Gilomen Innovations reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item and adjust your invoice accordingly. Gilomen Innovations may require additional verification's or information before accepting any order. Once you have placed a online, phone order, or other type of order with Gilomen Innovations, you have entered in a contract to purchase and your credit card will be charged immediately. Orders DO NOT always ship the same day. Please allow 24 hours for your order to ship. If you need priority delivery then please contact us by phone for immediate attention.
Because Gilomen Innovations reserves the right to accept or decline your order for any reason, typographical, product photo, and/or pricing errors that may occur do not entitle a customer to receive something from those errors. Gilomen Innovations cannot be held responsible for honoring purchases caused by such errors and will simply take action to correct the error. These errors are not a misrepresentation of a product, business, manufacture, or sale, but a error which Gilomen Innovations's responsibility is to correct the error.
An order that has shipped from our location or a supplier can not be cancelled, these are classified as returns. Unfortunately once it has shipped restocking fees will apply if they are applicable. Special order items, custom built items will not be able to be returned. For this reason it is extremely important to check your invoice or order form.
The Shipping Rates shown at time of checkout our dimensional rate only. If your shipment weight is to much then contact us for a shipping quote. If there is an error in the shipping rate quoted we will contact you and let you know of the changes. International orders(Outside the USA) are not automatically processed as we may require additional information from you.
If a product is ordered and not wanted, the UNUSED item can be returned for a 20% restocking fee. Shipping is not refundable in either direction. All items wanting to be return MUST be reported within 30 days of the original invoice date. No items will be returnable after 30 days. All products shipped from the Gilomen Innovations warehouse are shipped via UPS, Fedex, USPS, or Freight.
GILOMEN INNOVATIONS DOES NOT REFUND SHIPPING CHARGES. If you modify, install, or alter the item in any form, we cannot accept it as a return, will not cover any expenses related to the product or installation, and you maybe be required to purchase a replacement.
Please also see our full SHIPPING and RETURNS policies HERE.
Special Order Items
Some items may be special order specifically for the customers vehicle. These items generally require a deposit or paid in full. Once this deposit amount is notified to the customer and they agree to order the special order item, the deposit becomes non-refundable. These special order items cannot be returned or resold. Cancellations are not allowed on special order parts.
Gilomen Innovations accepts credit cards, Paypal, Paypal Credit, Cashier Checks, Money Orders, and Bank Transfers with appropriate billing and shipping addresses to be verified. All orders are to be paid in full at the time of purchase unless we contact you otherwise. Prices and shipping cost is subject to change anytime because of exchange rates, shipping costs, manufacturer price changes, etc.
All products come with the warranty that is applied directly by the manufacturer. Unless you purchase our extended warranty, Gilomen Innovations does not offer any of our own warranties and are not responsible for product failures or failures due to installation. Certain products are intended for race use only as suggested by the manufacturer and should be installed and set up by professional service centers ONLY. As stated above we are not responsible for shipping cost other then by our own mistake of incorrect shipping. Any item that is altered or changed from its original state without the consent of the manufacture, will not be able to be returned or receive warranty support. The warranty of a product is facilitated by Gilomen Innovations, however we can only enforce the manufactures decisions.
By law, a dealership is not allowed to void a warranty based upon having aftermarket parts installed on a machine. When you add an aftermarket part to the machine, the aftermarket part will void the warranty of ONLY the stock part it is replacing.
Gilomen Innovations Tuned ECU Flash Terms
We fully support our products, as well as the system, processes, and procedures that have been tested on many platforms for 1000s of customers worldwide. If you do not follow the instructions on gilomeninnovations.com or the instructions that are emailed to you when you receive your new tune, you risk the possibility of damaging the ECU. We cannot control issues pertaining to customers ability.